tg778 Privacy Policy

1. Who We Are (Data Controller)

tg778 ("tg778," "we," "our," or "us") is the operator of the online gaming platform accessible at tg778.one. For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, tg778 acts as the Personal Information Controller (PIC) in respect of all personal data collected from players and visitors who access or use the tg778 platform.

Our designated Data Protection Officer (DPO) oversees tg778's data privacy compliance program. The DPO can be reached via the contact details provided in Section 13 of this Privacy Policy. All personal data collected by tg778 is processed in a manner consistent with the general principles set out under RA 10173: transparency, legitimate purpose, and proportionality.

2. Personal Data We Collect

tg778 collects the following categories of personal data in connection with your use of the platform:

2.1 Registration & Identity Data

• Full legal name as it appears on your Philippine government-issued ID;
• Date of birth (for age verification — tg778 requires players to be 21 years or older);
• Residential address in the Philippines;
• Philippine mobile number and email address;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

• Copy of government-issued Philippine ID (PhilSys, passport, SSS UMID, or driver's license);
• Proof of payment method (e.g., screenshot of GCash account showing registered name and number);
• Selfie or liveness check image where required by our KYC procedures.

2.3 Financial & Transaction Data

• GCash number, Maya account, BPI/BDO/Metrobank account details (masked) used for deposits and withdrawals;
• Transaction history, deposit amounts, withdrawal amounts, and timestamps;
• Bonus claim history and wagering records.

2.4 Usage & Technical Data

• IP address and approximate geolocation (province/city level);
• Device type, operating system, and browser information;
• Session duration, pages visited, game titles played, and betting patterns;
• Login timestamps and authentication event logs.

2.5 Communications Data

• Records of your communications with tg778 customer support via live chat;
• Responses to surveys, feedback forms, or promotional inquiries.

3. How tg778 Uses Your Personal Data

tg778 uses the personal data it collects for the following specific purposes:

tg778 does not use automated profiling that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

tg778 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to fulfill tg778's obligations under the Terms & Conditions you agree to upon registration, including account management, game provision, and payment processing.
• Legal Obligation: Processing required to comply with Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act (RA 9160 as amended), and mandatory reporting obligations.
• Legitimate Interest: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your data protection rights.
• Consent: For optional data uses such as marketing communications and survey participation, tg778 relies on your freely given, specific, and informed consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

tg778 does not sell your personal information. We share your data only in the following circumstances:

• Service Providers & Processors: tg778 engages third-party service providers (payment processors, KYC/identity verification providers, cloud infrastructure providers, and game software providers) who process data on our behalf under strict data processing agreements that prohibit unauthorized use of your information.
• Regulatory Authorities: tg778 discloses player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities when required by law or valid regulatory order.
• Business Transfers: In the event of a merger, acquisition, or sale of tg778's business assets, player data may be transferred to the acquirer, subject to equivalent data protection obligations.
• Fraud & Legal Enforcement: tg778 may disclose data to law enforcement agencies, courts, or legal counsel when necessary to protect tg778's rights, prevent fraud, or comply with judicial process.

All third-party recipients of tg778 player data are contractually required to process that data only for the specified purpose and in accordance with applicable Philippine data privacy law.

6. Cookies & Tracking Technologies

tg778 uses cookies and similar tracking technologies (local storage, session tokens) on its platform for the following purposes:

• Essential Cookies: Required for platform functionality, including maintaining your login session, remembering your preferences, and securing your account. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to understand how players navigate the tg778 platform, which game categories are most popular, and where usability improvements are needed. Analytics data is aggregated and does not identify individual players.
• Security Cookies: Used for fraud detection, session integrity verification, and detection of suspicious login attempts across tg778's platform.

You may manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in or use core tg778 features.

7. Data Retention

tg778 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC identity records are retained for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing conditions and Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications are retained for three (3) years.
• Marketing consent records are retained for the duration of your consent and three (3) years following withdrawal of consent.

Upon expiry of the applicable retention period, tg778 will securely delete or anonymize your personal data so that it can no longer be associated with you as an individual.

8. Data Security

tg778 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and tg778's servers;
• Bcrypt hashing for all stored passwords — tg778 staff cannot view your plain-text password;
• Role-based access controls ensuring only authorized tg778 personnel access personal data;
• Regular security audits, penetration testing, and vulnerability assessments;
• Secure, redundant data storage with geographic backup;
• Incident response procedures aligned with National Privacy Commission (NPC) breach notification requirements under RA 10173.

In the event of a personal data breach that is likely to result in serious harm to affected individuals, tg778 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach and will communicate with affected players without undue delay.

9. Your Data Privacy Rights

As a data subject under RA 10173, you have the following rights in respect of your personal data held by tg778:

To exercise any of these rights, contact tg778's Data Protection Officer using the details in Section 13. tg778 will respond to verified requests within thirty (30) days of receipt.

10. Children's Privacy

The tg778 platform is strictly intended for adults aged 21 years or older. tg778 does not knowingly collect personal data from persons under 21 years of age. If tg778 becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended and all associated data deleted, except where retention is required to satisfy legal or regulatory obligations. If you are a parent or guardian and believe your child has registered on tg778, please contact tg778 support immediately via live chat.

11. Cross-Border Data Transfers

tg778 may transfer your personal data to service providers and technology partners located outside the Philippines, including in jurisdictions in Asia and Europe where tg778's cloud infrastructure and game providers are based. All cross-border transfers of personal data are subject to appropriate safeguards, including contractual clauses that require recipients to process the data in accordance with standards equivalent to RA 10173. tg778 does not transfer personal data to recipients in jurisdictions that do not provide adequate data protection without implementing additional contractual safeguards.

12. Changes to This Privacy Policy

tg778 reserves the right to update this Privacy Policy to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via the mobile number or email address on file at least seven (7) days before the revised policy takes effect. The "Last Updated" date at the top of this policy will reflect the most recent revision. Your continued use of the tg778 platform following the effective date of any revision constitutes acknowledgment of the updated policy.

13. Contact Our Data Protection Officer

For questions about this Privacy Policy, to exercise your data privacy rights, or to report a data privacy concern, please contact tg778's Data Protection Officer through the following channels. Contact information is displayed as plain text only:

• Live Chat: Available 24/7 on tg778.one — fastest response time for urgent privacy concerns.
• Email: [email protected] (subject line: "Data Privacy Request")

tg778 acknowledges all data privacy requests within five (5) business days and resolves verified requests within thirty (30) days, or notifies you if a longer period is required in accordance with NPC guidelines.